Damaged on Delivery Policy
Your coop is a substantial, handcrafted structure, and we take its transportation seriously.
Gone Broody carefully selects experienced carriers and offloading professionals who have the equipment and experience necessary to transport large structures. Although damage is uncommon, moving a large building can occasionally result in damage during loading, transit, or placement.
If something does happen, you will not be left to figure it out alone. We will help you document the damage, navigate the claim process, coordinate with the builder, and obtain the appropriate replacement materials whenever possible.
If You Notice Damage at Delivery
Complete these four steps before the driver leaves your property.
Inspect Immediately
Look over the structure carefully before signing the delivery paperwork.
- Cracked or broken siding
- Damaged trim or framing
- Bent or loose roofing panels
- Broken or missing hardware
- Forklift punctures or crushed areas
- Torn or collapsed packaging
Photograph Everything
- The entire coop or pallet from several angles
- Close-up photos of each damaged area
- Wide photos showing where the damage is located
- The delivery vehicle
- Delivery paperwork showing your damage notes
Document the Damage
Write any visible damage directly on the delivery paperwork.
Do not sign "received in good condition" if visible damage is present.
Examples include: "damaged roof panel," "siding cracked," "trim broken," or "forklift impact."
Do Not Move It Yet
If a claim will be filed, leave the coop as delivered and keep all available packaging or supports in place until the carrier has had an opportunity to review the damage.
Why Shipping Damage Is Handled Through the Carrier
Gone Broody takes exceptional care in choosing who handles your coop. We strongly vet our carriers and offloading professionals, selecting experienced companies with appropriate equipment and a demonstrated history of transporting large structures.
Once a coop is being physically transported or offloaded, the carrier or offloading company handling the structure is the insured party responsible for damage occurring while the building is in its care.
For this reason, transportation-related damage claims are filed with the responsible carrier or offloading company rather than Gone Broody.
That does not mean you are on your own. We remain involved and will help provide documentation, communicate with the builder, identify appropriate replacement materials, and assist you through the process.
How to File a Damage Claim
Step 1: Identify the Carrier
Your shipping or delivery information will identify the company responsible for transportation or offloading. If you are unsure who to contact, Gone Broody can help you identify the appropriate company.
Step 2: File the Claim Promptly
Claims should generally be reported as soon as possible, typically within 24–48 hours of delivery.
You may be asked to provide:
- Your name and delivery address
- Shipment, delivery, or tracking number
- A description of the damage
- Photos of the damaged areas
- Photos of the overall structure
- Delivery paperwork showing damage notes
- Your invoice or order confirmation
Step 3: Carrier Reviews the Claim
The carrier or its insurance provider will review the documentation and determine the appropriate remedy. Depending on the circumstances, this may include:
- Replacement parts or materials
- Reimbursement for repairs
- Partial reimbursement
- Replacement in severe circumstances
Step 4: Repair & Resolution
Gone Broody cannot control the carrier's claim decision, but we will assist with the information and materials needed to help move the repair process forward.
How Gone Broody Helps You
Our role does not end when your coop leaves the builder. If transportation damage occurs, our team can assist with:
When You May Refuse Delivery
Most transportation damage can be repaired without refusing the structure. Delivery should generally be refused only when there is major structural failure, such as:
- Collapsed or severely crushed framing
- A roof structure that is broken or caved in
- Wall sections detached from the main structure
- Damage severe enough that the coop cannot safely stand
If severe structural damage is present:
- Photograph the damage thoroughly.
- Write "Severe structural damage — delivery refused" on the paperwork.
- Notify the carrier immediately.
- Contact Gone Broody so we can assist with the next steps.
Preparing for a Smooth Delivery
Good preparation helps your delivery team safely access your property, maneuver the structure, and complete placement with less risk of damage.
A. Maintain Flexibility With Delivery Date & Time
Freight and specialized building delivery depend on routing, weather, road conditions, equipment availability, and other deliveries. Delivery windows, short-notice updates, and reasonable scheduling adjustments should be expected.
B. Provide Accurate Property Details in Advance
- Low-hanging branches
- Narrow driveways or tight turns
- Steep slopes or soft ground
- Fences, gates, or culverts
- Overhead wires
- Limited truck or equipment access
C. Clear and Prepare the Access Path
- Remove vehicles, trailers, toys, equipment, and debris
- Unlock gates
- Contain pets and livestock
- Ensure the access route provides stable, safe ground for equipment
D. Prepare the Placement Area
The final placement area must be cleared, accessible, appropriately sized, and properly prepared for safe placement of the structure.
Our Goal Is a Safe Delivery & a Clear Path Forward
Gone Broody works with experienced, carefully selected freight carriers and offloading professionals because we know how important your coop is and how much planning goes into preparing for its arrival.
Transportation damage is uncommon, but large structures can occasionally be damaged during loading, transit, or placement. When that happens, the responsible carrier or offloading company's insurance handles the damage claim.
Gone Broody will remain available to help throughout the process.
- Documentation and claim guidance
- Builder coordination
- Replacement component assistance
- Color matching for siding and trim
- Paint and stain matching assistance
- Support and bracing recommendations
- Carrier communication support